Returns & Exchanges
If for any reason you are not in love with your BedHead purchase, we will gladly exchange your pajama or refund your money within 30 days of purchase. Items must be returned with all tags attached and must be unwashed/unused. Please include original invoice with all exchanges/returns. There is a return shipping fee of $8.00 to send replacement items back to you. If you were given BedHead as a gift, please make sure to include either a credit card number or check for $8.00 for this cost to avoid delay of your exchange. Please note that separate charges will apply for Canada and International orders.
3641 10th Ave.
Los Angeles, CA 90018
Please contact us at email@example.com or call 323.634.0333 if you have any questions about our return / exchange policies.
Step1: Return/Exchange Request.
Please print out the Return/Exchange Form. It is imperative that you complete the ORDER, RETURN, and/or EXCHANGE sections of the form for us to process your return/exchange. Make sure you include the SKU#, style#, product name, color, size, quantity, and price. You can find the necessary information on your original invoice. If your computer is unable to print the Return/Exchange Form, email us at firstname.lastname@example.org or call 323.634.0333 and include the following information:
- First and Last Name
- Billing and Shipping Addresses (if different)
- Phone Number
- Order Number (found at the top of your original invoice)
- Items for Exchange
- Reasons for Exchange
Step 2: Pack and Ship
Place the form with the items into a secure package (the original packaging if possible). Packages must be sent prepaid (insured if possible). We will not accept C.O.D. deliveries. BedheadPJ's will only reimburse return shipping fees in the event that product was sent incorrect or is damaged or defective.
Depending upon how you ship your package and from where you ship your package back to us, it can take up to two weeks for us to receive it. Please allow 1-2 billing cycles for all credit card refunds to appear on your statement.
Unfortunately at this time all online purchases must be returned/exchanged through our online store and all BedHeadPJs retail store purchases must be returned/exchanged through that retail store. We apologize for any inconvenience this may cause.
DAMAGED / DEFECTIVE / INCORRECT ITEMS
If the item(s) sent was incorrect, damaged or defective, please contact customer service by phone or email. We apologize for any inconvenience.
Please contact us at email@example.com or call 323.634.0333